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What a per-brand price actually buys

4 min read

Charge per brand and you have priced the decision to skip compliance on the small ones. Somebody will take it, and the record will show they were quoted.

Almost every compliance tool is priced per brand, per product or per market. It is an obvious model: more brands is more value, so more brands is more money. It also produces a specific, predictable behaviour inside the customer, and the behaviour is the problem.

The conversation it creates

A team has fifteen brands. Three of them are small — a legacy product, a regional line, a joint venture nobody has looked at in two years. The tool costs per brand. Somebody works out that covering all fifteen costs more than the budget allows, and proposes covering twelve.

That is a reasonable meeting. Everybody in it is behaving responsibly. And what it produces is three brands that are publishing content nobody checks, chosen deliberately, in a decision with a paper trail.

The three brands you left off are now the three where a finding is worst, because you documented that you knew.

Why that is worse than not having the tool at all

A team with no compliance tooling has an unremarkable problem: they were not checking, like most of the market. A team that bought a tool, scoped it, and excluded three brands on cost has established something else entirely — that they knew what good looked like, obtained a price for it, and decided those three were not worth it.

In an enforcement action or an internal investigation, the second position is materially harder to defend than the first. The exclusion is the finding. Nobody sets out to create that document; the pricing model creates it for them.

The same shape appears in per-check pricing

Metering each check has the same defect one level down. It makes it cheaper to check less, which is an incentive no compliance product should ever put in front of a customer. The moment a writer wonders whether this draft is worth a check, the tool has started doing harm.

The reviewers are the other place this bites. Charge per reviewer seat and a team invites fewer reviewers, or shares one login — which destroys the only thing an approval record is for, namely knowing who actually approved it.

What is left to charge for

The people who make the work. That is the honest unit: it grows when the customer's team grows, it does not grow when their obligations grow, and no version of the budget conversation ends with somebody proposing to leave a brand uncovered.

It costs us revenue on exactly the accounts where per-brand pricing pays best — a holding company with forty brands and a small central team is our cheapest customer and would be a competitor's most expensive. That is the trade, made on purpose.